NOTE: You should always rescan files after repairing them with SAM Virus Clinic. In rare cases, it is possible for one virus to be "hidden" by another. The "hidden" virus may not show up until the first virus has been removed. Rescanning guarantees that the hidden virus is found.
SAM 3.0 has been tested with a large variety of commercially available software and hardware. Here are some recommendations when using SAM with certain software programs and hardware:
1. If you are using a program, such as Aldus Freehand 2.0, Aldus Persuasion 2.0 and TOPS 3.0, you should scan the master disks first before installing any new software and then configure SAM's protection level to NONE. This will prevent SAM from displaying a large number of alerts during the installation process. Don't forget to reset SAM's protection level when you finish the Installation process.
2. You may experience a problem with certain INITs or cdevs.
a. CPS Delete Tracking (MacTools Deluxe), for example,
must load before SAM, or CPS Delete Tracking will not
load at startup.
b. SAM Intercept does not always scan Bernoulli removable
cartridges when they are inserted.
c. If Close View (from Apple) is active, the screen appears
to freeze if an infected floppy disk is inserted. The
Infection Alert is displayed behind the Close View
screen. Press the Return key to eject the infected
floppy disk.
3. When using SAM Virus Clinic to scan open files over a network, an error message that indicates that the file is "probably not a valid resource file" is displayed. You should not be alarmed because SAM Virus Clinic cannot scan open files.
4. Switch booting when SAM 3.0 is active may cause a system crash on a mac that is running any version of System 6.0.
5. The cursor may behave strangely if your system is infected with the ZUC virus. If you start SAM Virus Clinic to scan for viruses and find no infected files (even though SAM Virus Clinic scans for ZUC), the virus may have infected memory only. Reboot and the strange cursor movement will disappear.
6. If you mount seperate server volumes that have the same name, SAM may not scan them seperately.
7. You can not access the "Hot Key For Prompt" command while in the SAM Intercept "About" screen.
8. Directory Assistance, Norton Utilities for Macintosh - When configuring SAM Intercept's Folder Scan if you press the Command key only, Directory Assistance will place a Command-a in the hot key text box.
9. OUTBOUND Laptop - Because of a difference in the way that the OUTBOUND keyboard is configured, you may not be able to do the following:
1. Use Command - Period to cancel a floppy scan.
2. Bypass SAM Intercept at start up.
There is no way around these irregularities at this time; however, OUTBOUND Systems is aware of these irregularities.
"Virus Clinic" Button and the SAM Intercept Virus Infection Alerts
The virus infection alerts in SAM Intercept now have a new feature, a "Virus Clinic" button. This button is dimmed except when running SAM under System 7. Under System 7, this allows you to start Virus Clinic by clicking the "Virus Clinic" button. Here are some important notes about this feature:
1. Virus Clinic must be placed on the startup volume (the same volume as SAM Intercept) for this feature to work.
2. When SAM Intercept loads under System 7, SAM checks that Virus Clinic is on the startup volume. If Virus Clinic is available, SAM Intercept turns on the "Virus Clinic" button in the virus infection alerts.
3. When a virus infection alert is displayed, SAM Intercept tries to start Virus Clinic using the information it has previously obtained. If SAM Intercept cannot find Virus Clinic, SAM tries to find Virus Clinic using a brief search. If Virus Clinic cannot be found, or some other error occurs so that Virus Clinic cannot start, SAM Intercept beeps.
4. When SAM Intercept starts Virus Clinic, SAM passes along information that allows Virus Clinic to scan the file, folder, or volume that contained the infected file(s). Thus, you can complete details on the infected file(s) immediately. If there is a problem passing along the information, Virus Clinic starts without that information. You can then scan what you want to.
5. If Virus Clinic is already running, clicking the "Virus Clinic" button at an infection alert switches the program to Virus Clinic.
6. If SAM Intercept finds an infected file during the launch of an INIT or cdev, and you click the "Virus Clinic" button, SAM Intercept waits for all the INITs to run before it starts Virus Clinic once the Finder is running. SAM Intercept also passes information to Virus Clinic to scan the whole System Folder (and all subfolders).
7. If a dialog box is in front when you click the "Virus Clinic" button, SAM Intercept waits for the dialog box to disappear before starting Virus Clinic. A dialog box may be in front when you scan a volume with Scan Now from the SAM Intercept cdev.
8. The "Virus Clinic" button is dimmed in two cases: if an infection is found during a shutdown scan and when the alert that reminds you an infection was found during shutdown is shown at startup.
Miscellaneous
If SAM Virus Clinic runs across an isolated resource in a file that is an nVIR-clone type (nVIR, AIDS, MEV#, Hpat, and so forth.), but does not contain nVIR code, it simply reports this as a warning. SAM Virus Clinic will not remove such resources when this warning occurs because they may actually be legitimate. SAM will only remove such resources if they belong to an actual infection.
Other programs may report these isolated resources as non-contagious infections and allow you to repair the file (by removing the resources). You may replace the file or use ResEdit to remove the resources if you are sure they are not legitimate.
If you proceed with the launch of an application infected with an nVIR clone, and deny the attempts to add viral resources when SAM Intercept reports them, this may indicate that an isolated, non-code nVIR-clone resource has been added to the System file. Such resources contain ONLY data and are not dangerous. In most cases, you should not "proceed" with the launch of an infected application unless the infected application is the Finder.
The SAM Exceptions Copier icon on SAM Program Disk #2 looks different than the icon shown in the user manual. The Exceptions Copier works exactly as the user manual states.
